Freedom of Information

Do you want to find out how to access information about you, the way we work, the services we provide and the decisions we make?

The Freedom of Information (Scotland) Act 2002 (FOISA) requires that all housing associations/co-operatives in Scotland must produce and maintain a Publication Scheme. This gives information about the way we work, our services and decisions. It details all of the key information that we publish and how you can access it. The Guide to Information is our Publication Scheme and contains links to where you can find all the information listed. It is split into nine easy to understand classes of information, so that you can quickly find what you are looking for. Lochaber Housing Association Group has adopted the Scottish Information Commissioner’s (SIC) Model Publication Scheme (MPS), and our Guide to Information has been approved by the SIC.

Lochaber Housing Association Group’s Guide to Information

We publish all the information that we hold within these nine classes. Once information is published under a class we will continue to make it available for the current and previous two financial years.

If what you are looking for is not here, you can make a Request for Information

Access to information that we hold about you is via a Subject Access Request

Access to environmental information is via an Environmental Information Request

The information that we make available to you:

Information about who we are, where to find us, how to contact us, how we are managed and our external relations.

Descriptions of who we are
Lochaber Housing Association Subsidiaries
Who we work with
Our Mission Statement and Corporate Objectives
Our Vision and Values
Corporate Objectives
Area of operation
Key Activities – LHA   LHAPS   LCR
Business Plan
Customer Charter

About our Governing Body
Governing Body – LHA  LHAPS on request   LCR
How to become a a part of the Governing Body

Contact details
Contact details and opening hours LHA and LHAPS   LCR
How to make a complaint and contact details

Information relating to Freedom of Information
Model Publication Scheme and Guide to Information
Charging Schedule for published information
Freedom of Information (FOI) Policies and procedures
How to make a FOI request
How to make a Subject Access request
How to make an Environmental Information request (EIR)
Charging Schedule for providing information under an EIR

Governance Documents and Corporate Policies
Model Rules
Standing Orders
Membership Policy
Code of Conduct for Staff
Code of Conduct for Governing Body Members
Entitlements, Payments and Benefits Policy
Equalities Policy
Health and Safety Policy
Register of Interests – on request

Relationship with Regulators
Engagement Plan with Scottish Housing Regulator
Assurance Statement
Annual Return on Charter
Financial Returns to Scottish Housing Regulator
Charter Report to Tenants
Internal and External Audit Arrangements

Information about our work, our strategy and policies for delivering services and information for our service users.

How to use our services
The service we provide
How to report a repair and ‘Right to Repair’
How to apply for a tenancy
Tenancy support
How to contact Housing Management
How to make a complaint
How we consult with tenants and other customers to improve and develop new services

Policies and procedures
Allocations Policy
Anti-Social Behaviour Policy
Asbestos Management Policy – on request
Asset Management Strategy – on request
Customer Charter
Data Protection Policy
Environmental Information Regulations (EIR) Policy – available November 2019
Equality and Diversity Policy
Estate Management Policy – currently under review – on request
Health and Safety Policy
Procurement Policy
Risk Management Policy
Rent Setting Policy
Rent Arrears Policy

Information about the decisions we take, how we make decisions and how we involve others.

Governing Body meetings
Governing Body agendas – on request
Governing Body meeting minutes – LHA LHAPS and LCR on request
Governing Body meeting reports – on request

Consultation and participation
Tenant participation strategy – on request
Tenant consultation reports – on request
Tenant scrutiny panel
Registered tenant organisations

Information about our strategy for and management of, financial resources (in sufficient detail to explain how we plan to spend public money and what has actually been spent).

Information about our accounts and budgets
Our sources of funding LHA LHAPS and LCR not applicable
Budget policies and procedures
Audited Accounts LHA LHAPS and LCR on request

Our programme of work and projects
Project funding – on request
Capital works programme – on request

Spending relating to Staff and Governing Body
Travel and Subsistence Policy
Senior Staff / Governing Body member expenses – on request
Board member remuneration (other than expenses) – on request
Pay and grading structure
Pension Scheme

Information about how we manage our human, physical and information resources.

Human resources
Staffing structure LHA LHAPS on request LCR
Salary and grading
Pensions
Recruitment and Selection Policy
Training and Development Policy
Trade Unions
Summary of professional organisations / trade bodies

Information resources
Records Management Policy
Document Retention Schedule – on request
Data protection and Privacy Policy

Physical resources
Management of our land and property assets – on request
Land and property holdings – on request
Estate development plans

Information about how we procure works, goods and services, and our contracts with external providers.

Our procurement
Procurement Policy
Information on how to tender for work
Public Contracts Scotland Notices
Regulated procurement contracts awarded

Our contractors and suppliers
Key service delivery contractors – on request
Suppliers and contractors used by LHA Group – on request
Contracts Register – on request
Framework Agreements

Information about how we perform as an organisation and how well we deliver our functions and services.

Annual Report
ARC report to tenants
Performance reports
Benchmarking information
Complaints Policy and guidance
Tenant scrutiny reports – on request
Newsletters

Information packaged and made available for sale on a commercial basis and sold at market value through a retail outlet e.g. bookshop, museum or research journal.

This class does not apply to Lochaber Housing Association as we do not produce any publications for sale.

Open data made available by us under Scottish Government’s Open Data Resource Pack and available under open licence.

This class does not apply to Lochaber Housing Association Group.