Freedom of Information
Do you want to find out how to access information about you, the way we work, the services we provide and the decisions we make?
The Freedom of Information (Scotland) Act 2002 (FOISA) requires that all housing associations/co-operatives in Scotland must produce and maintain a Publication Scheme. This gives information about the way we work, our services and decisions. It details all of the key information that we publish and how you can access it. The Guide to Information is our Publication Scheme and contains links to where you can find all the information listed. It is split into nine easy to understand classes of information, so that you can quickly find what you are looking for. Lochaber Housing Association Group has adopted the Scottish Information Commissioner’s (SIC) Model Publication Scheme (MPS), and our Guide to Information has been approved by the SIC.
Lochaber Housing Association Group’s Guide to Information
We publish all the information that we hold within these nine classes. Once information is published under a class we will continue to make it available for the current and previous two financial years.
If what you are looking for is not here, you can make a Request for Information
Access to information that we hold about you is via a Subject Access Request
Access to environmental information is via an Environmental Information Request
The information that we make available to you:
Information about who we are, where to find us, how to contact us, how we are managed and our external relations.
Descriptions of who we are
Lochaber Housing Association Subsidiaries
Who we work with
Our Mission Statement and Corporate Objectives
Our Vision and Values
Area of operation
Key Activities – LHA LHAPS LCR
Information relating to Freedom of Information
Model Publication Scheme and Guide to Information
Charging Schedule for published information
Freedom of Information (FOI) Policies and procedures
How to make a FOI request
How to make a Subject Access request
How to make an Environmental Information request (EIR)
Charging Schedule for providing information under an EIR
Governance Documents and Corporate Policies
Code of Conduct for Staff
Code of Conduct for Governing Body Members
Entitlements, Payments and Benefits Policy
Health and Safety Policy
Register of Interests – on request
Relationship with Regulators
Engagement Plan with Scottish Housing Regulator
Annual Return on Charter
Financial Returns to Scottish Housing Regulator
Charter Report to Tenants
Internal and External Audit Arrangements
Information about our work, our strategy and policies for delivering services and information for our service users.
How to use our services
The service we provide
How to report a repair and ‘Right to Repair’
How to apply for a tenancy
How to contact Housing Management
How to make a complaint
How we consult with tenants and other customers to improve and develop new services
Policies and procedures
Anti-Social Behaviour Policy
Asbestos Management Policy – on request
Asset Management Strategy – on request
Data Protection Policy
Environmental Information Regulations (EIR) Policy – available November 2019
Equality and Diversity Policy
Estate Management Policy – currently under review – on request
Health and Safety Policy
Risk Management Policy
Rent Setting Policy
Rent Arrears Policy
Information about the decisions we take, how we make decisions and how we involve others.
Governing Body meetings
Governing Body agendas – on request
Governing Body meeting minutes – LHA LHAPS and LCR on request
Governing Body meeting reports – on request
Information about our strategy for and management of, financial resources (in sufficient detail to explain how we plan to spend public money and what has actually been spent).
Our programme of work and projects
Project funding – on request
Capital works programme – on request
Spending relating to Staff and Governing Body
Travel and Subsistence Policy
Senior Staff / Governing Body member expenses – on request
Board member remuneration (other than expenses) – on request
Pay and grading structure
Information about how we manage our human, physical and information resources.
Staffing structure LHA LHAPS on request LCR
Salary and grading
Recruitment and Selection Policy
Training and Development Policy
Summary of professional organisations / trade bodies
Management of our land and property assets – on request
Land and property holdings – on request
Estate development plans
Information about how we procure works, goods and services, and our contracts with external providers.
Our contractors and suppliers
Key service delivery contractors – on request
Suppliers and contractors used by LHA Group – on request
Contracts Register – on request
Information packaged and made available for sale on a commercial basis and sold at market value through a retail outlet e.g. bookshop, museum or research journal.
This class does not apply to Lochaber Housing Association as we do not produce any publications for sale.
Open data made available by us under Scottish Government’s Open Data Resource Pack and available under open licence.
This class does not apply to Lochaber Housing Association Group.