Lochaber Housing Association provides a service for you, and we consider it central to our service that you can have plenty of opportunities to express your views about it in ways that you choose, when you want.
We understand that the people for whom our service is provided may not want to be involved all the time, so you can choose how we contact you, and how much or little you would like to be involved. We are committed to ensuring that all our service users have the opportunity to get involved when and how they want.
Your Voice is an opportunity to let us know what you think about things that affect you, and what you would like to see changed. It means that you are able to shape the service in the future and to make a difference to what the Association does. If you register as a member with Your Voice, we will contact you when we are reviewing our services and policies. Members taking part in consultation exercises are also eligible to be entered into prize draws that we hold from time to time.
It is entirely up to you, and if at any time you would like your name to be taken off the Your Voice register just let us know.
How does Your Voice work?
Everyone who is interested in becoming a Your Voice member is asked to fill out a registration form.
The registration form is your chance to tell us how you would like to be involved, and what the issues are that affect and interest you.
When we are consulting with our service users about the issues that affect you, we will contact you by your preferred method to ask your views.
How can I get involved?
All you have to do is complete the short registration form, and post, email or bring it into our office. The form asks you how and when you would like to be involved. We can contact you by letter, email, telephone or home visit – you choose which method suits you best.
When there is a big issue to be considered – for example when we are writing a new policy – we sometimes get interested service users together so that we can discuss the issue in small groups. If you would be interested in taking part in one of these groups, please tick the appropriate box on the form.
What sort of things can I be consulted about?
The registration form details some of the things that you may be consulted about, and we ask you to tell us about the issues that you’re particularly interested in. This is to make sure that we only contact you about things that matter to you.
The following is a list of the type of things we may ask your views on:
- Rent charges
- Planned maintenance
- Grounds maintenance
- Customer care
- Our repairs service
- Development issues
You choose what interests you and how you would like to us to contact you.
What happens next?
Once we have received your completed application from, we will write to you to confirm that you are on the Your Voice register.
When we are looking at a particular issue, we will contact all the people who have said they are interested in that issue, via the method of consultation that they have said they prefer. Generally, we will only look at a few issues every year.
What if I change my mind about being involved?
You can ask to come off the Your Voice register at any time, or you can change the issues you’ve said you wish to be consulted about. Please contact your Housing Officer if you wish to make any changes to your membership.
You do not have to respond when we contact you about a particular issue – if it is inconvenient, please just let us know.