Lochaber Housing Association will assist tenants and members of the community to have access to well trained, knowledgeable and professional housing staff to provide them with housing information and advice. Ensuring that once they have contacted the Association, they are better informed, or signposted/referred to an appropriate partner agency.

Lochaber Housing Association has identified itself as a “Type I” organisation in terms of the Scottish National Standards for Information and Advice Providers. This means that the work it does in terms of information and advice is as follows:

  • Active information
  • Signposting and referral
  • Explanation

The Association cannot provide in-depth casework assistance, advocacy or representation at mediation, tribunal or court action level. If a customer requires assistance that goes beyond its remit, the Association will recognise this and will assist the customer with referral to a suitable agency.  The Association will always act in the interests of our tenant or prospective tenant. Where this is not possible (for example in the case of rent arrears or eviction), the Association will advise and signpost to alternative sources of help.

The Association will provide type 1 advice on the following areas as part of our housing management role to ensure tenants can enjoy their house as a home and to ensure prospective tenants and members of the community can be assisted to make an application for housing, explore their housing options and choices within the Lochaber area.

Type 1 
Rent Arrears
Universal Credit for housing costs and Housing Benefit Adviser Competence.
Disrepair in Rented Housing
Housing Options
Discrimination in Housing
Anti-Social Behaviour
Relationship Breakdown
Rent: Private Sector
Security of Tenure
Statutory Tenancy Rights

The areas of advice above and the restriction to type 1 does not remove our obligations and duty to you as your landlord and the service we provide tenants.

Lochaber Housing Association also provides a comprehensive tenancy sustainment service to existing tenants as part of its good practice to ensure that tenants can enjoy their house as a home.  This includes advice on Welfare Benefits/Income Maximisation, Health & Wellbeing and Fuel Poverty/Energy Advice.

You can access our services by contacting your Housing Officer, calling us on 01397 702530 or emailing us at housingmgt@lochaberhousing.org.uk

You can also read our Housing Information and Advice policy here.

Further information on the National Standards can be found here.