Tenant Participation and Engagement

We are committed to providing our tenants with opportunities to get involved, to help shape, influence and improve the services we deliver. Your knowledge and understanding of the issues affecting you, your families and neighbours is invaluable in making sure we focus our attention and efforts on the things that matter most to you.

Our Tenant Engagement and Communication (TEC) Strategy refers to engagement as well as participation or ‘taking part’. We are pledging meaningful engagement with our tenants via consultations, surveys and questionnaires, and our new style Housing Briefs. In giving you the opportunity to take part we aim to create a stronger and more robust culture of engagement and involvement in the things that matter to you most.

However, feedback provided from our Triennial Survey earlier this year has highlighted that we need to review how we communicate, and how we must improve the opportunities and methods available for tenants to get involved, to help shape, influence and improve the services we deliver. So, communication and participation should be addressed separately. To help achieve this, we have created a new Communications Strategy, which provides more of a strategic function, covering both internal and external communications to all our stakeholders, not just tenants. This has been scrutinised by our Your Voice group and approved by the Board. In the New Year, we will be undertaking a Tenant Participation review, and will be holding a number of events for tenants take part in, to help draft the new Participation Strategy.

So how can you get involved?

There are lots of ways you can get involved, such as joining our Tenant Participation Group, Your Voice, responding to our surveys and taking part in consultations. Or, why not join or set up a Resident Tenant Organisation in the community that you live in? A like on our Facebook page helps us engage with you too!